Media Content Operations Specialist

Media Content Operations Specialist

The job responsibilities outlined in this document are not exhaustive and may evolve over time and be reviewed according to business needs.

ROLE DESCRIPTION SUMMARY

As the Media Content Operations Specialist, you will play a critical role in ensuring the accurate, timely delivery of media content across our In-Flight Connectivity (IFC) and In-Flight Entertainment (IFE) platforms. You will be responsible for sourcing content from multiple service providers, performing rigorous quality assurance, and packaging and deploying content and catalog to the field on schedule. Content and catalog deployment includes traditional USB dispatchment as well as wireless content over terrestrial modem and satellite links.

You will collaborate closely with cross-functional teams across product, development, testing, deployment, and operations to identify, triage, and resolve IFE-related production issues.

Success in this role is defined by consistent, on-time content delivery including holidays and weekend, and a seamless, error-free experience for end customers.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Create, package, and deliver media content in alignment with airline contractual obligations on a monthly cadence.
• Ensure accurate and timely content deployment across all platforms.
• Define, review, and maintain process documentation, procedures, and operational standards.
• Proactively identify opportunities to enhance tools, processes, and team effectiveness.
• Engage cross-functional teams in triaging system interaction issues and driving them to resolution.
• Proactively identify defects through analysis of system data and logs.
• Demonstrate deep understanding of system functionality and the ability to analyze and resolve complex system issues.
• Drive root cause analysis and corrective actions to meet and exceed performance KPIs.

Key Focus Areas

• Content delivery process documentation, automation, and drive improvements

COMPETENCIES

• Working knowledge of Linux, Python, Bash, and Windows Operating Systems
• Experience with prioritizing competing commitments and meeting deadlines
• Familiarity with software development and testing, and content delivery workflows.
• Excellent leadership, communication, and cross-functional collaboration skills.

QUALIFICATIONS & EXPERIENCE

• Bachelor of Science degree in Computer or Software Engineering
• Minimum four years(4+) of experience:
• Troubleshooting in complex systems
• Writing Linux/Python scripts
• Running basic IP/Networking commands for troubleshooting IP networks
• Experience in SAFe Agile development
• Driving process establishment and continuous improvement

OTHER KEY REQUIREMENTS / COMMENTS

• Troubleshooting skills related to aircraft-based hardware, software, and system configurations.
• Familiarity with Wi-Fi and wired Ethernet technologies.
• Knowledge of IFC/IFE systems and any content/website distribution
• Experience with IP networking.
• Ability to work at night / weekend
• Ability to work on national / company holidays

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

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