NOC Technician - SDN MOC - Active TS/SCI Clearance required

## About us At Viasat, the work you do helps people stay connected in ways that matter, from everyday moments to critical missions across air, land, sea, and space. We’re a place for people who are curious, bold, and motivated by meaningful work. Here, you'll have the opportunity to make an impact, explore new possibilities, and grow your career in ways that align with your interests and goals.

When you're ready to take on something new, you'll find leaders who support your development and help you turn your ambition into action. ## What you'll do In the Space Data Network (SDN) Mission Operations Center (MOC) a technician acts as a vital operator within a centralized hub, responsible for brokering user services and managing mission plans across the entire SDN-B architecture.

Utilizing a hybrid on-premises and cloud-based infrastructure, the technician will provision, orchestrate, and control network transport services while serving as the primary interface for processing user service requests.

Their daily activities include monitoring the health, status, and performance of all ground and space assets to ensure end-to-end service performance and maintain a common operational picture for enterprise-wide situational awareness.

Operating within a Government-Owned, Contractor-Operated (GOCO) framework, the technician ensures the network remains adaptable and integrated by following a Modular Open Systems Approach (MOSA). ## As an SDN MOC Technician, you’ll - Monitor the health of the network and respond to support requests, alarms, alerts, and troubleshooting needs in accordance with standard operating procedures (SOPs) and MOC supervisory guidance - Respond to alerts and work with SDN-B MOC DevOps teams to fix anomalies in the network within the MOC boundaries - Perform all preventative and corrective maintenance to meet or exceed the specified system availability requirements - Engage in specialized training to enhance MOC Technician skills.

Review and refine training/processes/procedures for technical precision - Monitor government users and network operations, addressing terminal, provider, and network concerns - Actively monitor and resolve issues, maintaining direct communication with customers - Take charge of cases from start to finish, showcasing your deep understanding of all platforms within the MOC - Solve network issues, collaborating closely with various networks, customers, and vendors as necessary - Other duties as assigned by Program and MOC leadership. ## What you'll need - 4+ years of experience in IP networking, satellite communications, or cloud services, with a knack for resolving hardware and software issues - 3 years in a Technical Support or NOC role - Possess functional experience with Windows/Linux, firewall and endpoint security, BGP/OSPF/VLAN, enterprise hardware (Cisco/Palo Alto), cloud (AWS/Azure), and SDN/SDWAN expertise - Flexibility to work shifts in a 24x7 setting, including nights, weekends, and holidays - Proven communication prowess to articulate complex technical concepts to diverse audiences - Proficiency with Network Monitoring Systems - An Associate’s Degree in Computer Science, Information Technology, or equivalent professional experience - Must be a U.S. citizen, as this is a government position - Current or attainable DoD 8570 certification IAT Level II (CCNA-Security, CySA , GICSP, GSEC, Security CE, or SSCP) within 6 months of hire - Active DoD TS/SCI clearance - Willingness to travel up to 25% ## What will help you on the job - A solid foundation of 3+ years in RF or satellite communications - Hands-on experience with CRM and defect tracking systems, like Service Now or JIRA - A strong preference for candidates with UNIX/LINUX configuration skills and the ability to capture and analyze network traces - A team-oriented attitude, with a readiness to collaborate in a distributed team environment - Current certifications such as CCNA, CCNP, Sec+, or Net+ - Demonstrable ability to execute precise command strings and manage addressing and device names within NMS interfaces - A typing speed of at least 40 words per minute, ensuring efficient communication and documentation. ## Salary range $38.46 - $60.82 / hourly.

For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $47.84 - $71.88/ hourly At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience.

Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered.

Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits. ## EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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