Field Services Representative - Eastern Europe

## Field Services Representative - Eastern Europe PRIMARY RESPONSIBILITIES / KEY RESULT AREAS - Provide technical support for the operation and installation of IFC and W-IFE products to SES' airline customers. - Report to regional manager of EMEA Maintenance & Customer Operations. - Develop and maintain excellent working relationships with airline customers to achieve and maintain customer satisfaction goals as defined by SES Senior Leadership. - Work collectively with the customer airline’s maintenance, engineering and planning teams to ensure all issues are identified and resolved in a timely manner. - Coordinate with internal stakeholders i n resolving problems and progressing projects to help smooth resolution and progress. - Assist communication between Headquarters and customers t o prevent conflicts and misunderstandings as an intermediary to e nsur e smooth communication. - Support all technical aspects of SES systems installed on the customer fleet, including but not limited to installation, preventative maintenance, fault isolation, troubleshooting, software loading, hardware replacement and fault rectification. - Provide on-site technical support of the IFC and IFE to airline or maintenance personnel. - Provide internal and external reporting of all technical issues and resolution actions and escalate issues as appropriate in a timely manner . - Provide technical support to airline customers and MROs on AMMs, Installation Drawing, Schematic, Service Bulletin, etc. - Support internal and external stakeholder s and coordinating between the two companies on technical and certification activities for STC System Installation or modification projects. - M onitor the system performance daily, identify any malfunctions from the data, and take appropriate measures to correct the malfunctions.

COMPETENCIES - Comprehensive knowledge of aircraft maintenance including electrical and avionics systems. - Comprehensive knowledge of airline operations and EASA regulations. - Comprehensive knowledge of IFC and IFE is preferred . - Ability to interpret all technical documents such as AMMs, Drawing, Schematic, Service Bulletin supporting the installation and repair of the IFC and IFE system. - Good communication skills and st rong customer service skills, familiarity with cultural etiquette, and international experience. - Excellent written and verbal communication in Polish and business level English. - Willingness and ability to learn new techniques and skills on one's own initiative. - Ability to travel frequently, both domestically and internationally, for extended periods of time and on short notice. - Ability to work overtime, holidays, weekends, and all shifts based on airline schedules and available aircraft ground times . ## QUALIFICATIONS & EXPERIENCE - Minimum 3 years’ experience in aircraft maintenance including electrical and avionics systems on commercial aircraft. - EASA Aircraft Maintenance certification is preferred. - Ability to pass all background checks for the purpose of airport badging. - Computer skills, including Microsoft Offic e. - Driver’s license. ## KEY DELIVERABLES - Maintain and improve IFC and IFE system availability and performance. - Immediately repair any malfunctions occurring on the system on aircraft. - Make system activation at every system installation successful.

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