Quality Assurance Manager, Commercial Services

## Company Overview Iridium is an award-winning satellite communications company operating the world's only truly global voice and data network, delivering reliable connectivity anywhere on Earth. For more than 20 years, Iridium has powered mission-critical communications for governments, businesses, aviation, maritime, and the rapidly expanding Internet of Things.

Now part of Iridium, Aireon is the world’s only space-based air traffic surveillance system, providing real-time visibility of aircraft over oceans, the poles, and remote regions. Together, Iridium and Aireon are helping build a safer, more connected, and more efficient future for global aviation. Join our team and help shape how the world stays connected.

We foster a collaborative, inclusive culture where employees are empowered to innovate, grow professionally, and make a meaningful impact. ## What We’re Looking For Iridium is seeking an experienced Quality Assurance Manager for our Commercial Services.

In this role, you'll lead quality assurance and process improvement activities supporting Iridium's Quality Management System (QMS), with a focus on software quality, quality management systems, and compliance with established processes and customer requirements. You'll be responsible for ensuring our quality processes are effective, documented, measurable, and consistently followed.

Working closely with Commercial Services and cross-functional stakeholders, you'll identify process gaps, lead root cause investigations and corrective actions, support audits, and drive improvements that strengthen the quality and reliability of our products and services.

The ideal candidate brings hands-on experience implementing, maintaining, or improving a Quality Management System (QMS), practical knowledge of ISO 9001 or AS9100 requirements, and a strong understanding of software development and software quality assurance.

You'll be comfortable working with leadership and technical teams to turn business requirements into effective processes and measurable results. ## What You’ll Do - Own and support quality assurance activities for Commercial Services, ensuring compliance with Iridium's Quality Management System (QMS), applicable quality standards, and customer requirements. - Serve as the primary Quality point of contact for Commercial Services, providing guidance on quality management systems, ISO requirements, process compliance, and best practices. - Develop, implement, maintain, and continuously improve quality management processes, procedures, and controls to support consistent execution and measurable outcomes. - Lead internal and external Corrective Action Requests (CARs), including investigation, root cause analysis, corrective action planning, effectiveness reviews, and closure. - Provide software quality assurance oversight across development processes and deliverables, ensuring appropriate controls, documentation, verification activities, and compliance with established requirements. - Participate in New Product Introduction (NPI) program reviews, identifying quality risks and ensuring compliance with established processes, quality requirements, and deliverable expectations. - Plan, coordinate, and support internal and external quality audits and assessments, including preparation, evidence collection, findings resolution, and follow-up actions. - Analyze existing processes to identify gaps, assess risks, and prioritize improvement initiatives based on business impact. - Develop and maintain quality documentation, procedures, and training materials to support consistent implementation, auditing, and historical record-keeping. - Establish and analyze quality and process performance metrics, translating data into actionable insights and recommendations for leadership. - Partner with cross-functional stakeholders to drive continuous improvement, strengthen process ownership, and address systemic quality issues. ## What You’ll Need to Succeed - Bachelor's degree in Engineering, Quality Management, Business Administration, or a related field. - 8+ years of relevant experience in quality assurance, quality systems, software quality, or process improvement. - Demonstrated experience implementing, maintaining, or improving a Quality Management System (QMS), including practical experience applying ISO 9001 requirements or an equivalent recognized quality management framework. - Experience supporting or leading quality audits, addressing audit findings, and driving corrective actions through resolution. - Strong background in Software Quality Assurance, with an understanding of software development processes, quality controls, verification activities, and software deliverables. - Hands-on experience with root cause analysis, corrective and preventive actions, and continuous improvement methodologies. - Experience developing and analyzing quality metrics, identifying trends, and using data to drive improvements. - Strong communication and relationship-building skills, with the ability to influence stakeholders, work effectively with leadership, and communicate quality requirements to technical and nontechnical audiences. - A strong sense of ownership and urgency, with the ability to manage competing priorities and drive projects and corrective actions to completion. - A problem-solving mindset and the curiosity to identify underlying causes, implement effective solutions, and prevent recurring issues. ## Things That Would be Great if You Brought to the Table - ASQ Certified Quality Engineer (CQE). - ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE). - ISO 9001 Lead Auditor certification. - Experience with AS9100 or other industry-specific quality management standards. - Lean, Six Sigma, or other formal process improvement training or certification. ## We’ll also need you to - This position directly performs under, supports, or is exposed to a U.S. government contract.

To comply with the requirements of that U.S. government contract, applicants for this position must be U.S. citizens - Be able to travel domestically up to 10% - Be able to work a hybrid schedule that includes at least 4 days in office ## Work Environment This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer.

The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer. We believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work.

Under Iridium’s Hybrid Work Policy, employees are expected to work at least four days per week (approximately 80%) in an Iridium office to support collaboration, relationship-building, and professional growth. ## Additional Information This job description outlines the general nature and level of work for this role and is not a comprehensive list of duties, responsibilities, or qualifications.

Employees may be assigned additional responsibilities as needed. Base Pay Range: $105,000 - $140,000 USD Actual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting. Base salary is only one part of our compensation package for this role. You may also be eligible for company stock and annual bonus.

Employee benefits also include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid time off and paid holidays; paid parental leave; and other discounts and perks.