Business Development Operations Analyst

## Company Overview Iridium is an award-winning satellite communications company operating the world's only truly global voice and data network, delivering reliable connectivity anywhere on Earth. For more than 20 years, Iridium has powered mission-critical communications for governments, businesses, aviation, maritime, and the rapidly expanding Internet of Things.

Now part of Iridium, Aireon is the world’s only space-based air traffic surveillance system, providing real-time visibility of aircraft over oceans, the poles, and remote regions. Together, Iridium and Aireon are helping build a safer, more connected, and more efficient future for global aviation. Join our team and help shape how the world stays connected.

We foster a collaborative, inclusive culture where employees are empowered to innovate, grow professionally, and make a meaningful impact. ## What We’re Looking For Iridium is seeking a Business Development Operations Analyst to support the Government Positioning, Navigation, and Timing (PNT) business by maintaining accurate business development data, managing customer relationship management (CRM) processes, and providing visibility into the business development pipeline.

This role serves as the operational backbone for the PNT Business Development team by ensuring customer, partner, and opportunity information remains current, actionable, and consistently managed within Microsoft Dynamics 365.

In this role, you’ll work closely with Business Development leaders, provide support for pipeline reporting, opportunity tracking, executive reporting, and process standardization, enabling the team to focus on customer engagement and business growth. ## What You’ll Do - Maintain accurate and complete customer relationship management (CRM) records within Microsoft Dynamics 365, including leads, contacts, accounts, opportunities, activities, and engagement history. - Support Business Development leaders by entering and updating opportunity information, tracking customer and partner engagements, and ensuring pipeline data remains current. - Administer and maintain the Government PNT business development pipeline, monitoring opportunity status, forecast timing, probability, customer segmentation, and next actions. - Develop and distribute recurring pipeline reports, dashboards, and executive summaries that provide visibility into business development performance and forecasted opportunities. - Coordinate follow-up activities by tracking action items, proposal milestones, conference leads, customer engagements, and partner interactions to ensure timely execution. - Monitor pipeline health by identifying incomplete records, stale opportunities, overdue actions, and data inconsistencies, partnering with Business Development leaders to resolve issues. - Standardize CRM processes and data management practices to improve reporting accuracy, forecasting consistency, and overall pipeline quality. - Track lead conversion metrics from conferences, marketing campaigns, partner engagements, and customer introductions to measure business development effectiveness. - Collaborate with cross-functional stakeholders to support business development operations and ensure leadership has timely access to accurate pipeline information. - Recommend and implement process improvements that enhance CRM utilization, reporting efficiency, and overall business development operations. ## What You’ll Need to Succeed - Bachelor's degree in Business, Marketing, Communications, Operations, Data Analytics, or a related field - Minimum of five (5) years of professional experience supporting business development operations, sales operations, CRM administration, pipeline management, revenue operations, or a related function - Experience maintaining CRM systems, managing opportunity pipelines, and supporting customer-facing or business development organizations - Experience developing reports, dashboards, metrics, and executive-level presentations - Experience coordinating activities across multiple stakeholders while managing competing priorities - Strong understanding of CRM best practices and pipeline management principles - Experience working with Microsoft Dynamics 365 or a comparable CRM platform - Demonstrated ability to maintain highly accurate business records with exceptional attention to detail - Strong analytical and organizational skills with the ability to monitor multiple opportunities, deadlines, and follow-up activities simultaneously - Ability to create meaningful reports, dashboards, and performance metrics for leadership - Strong written and verbal communication skills with the ability to document customer interactions and present information clearly - Ability to work independently while supporting multiple business development professionals - Ability to handle confidential customer, partner, and business information with discretion ## Things That Would be Great if You Brought to the Table - Experience supporting defense, aerospace, telecommunications, government contracting, or other highly technical industries - Experience using Microsoft Dynamics 365 reporting capabilities, Power BI, SharePoint, or similar reporting and collaboration tools - Familiarity with government business development processes, capture management, or opportunity lifecycle management - Working knowledge of Positioning, Navigation, and Timing (PNT), Assured PNT (APNT), GPS technologies, or related defense capabilities ## We’ll also need you to - This position directly performs under, supports, or is exposed to a U.S. government contract.

To comply with the requirements of that U.S. government contract, applicants for this position must be U.S. citizen ## Work Environment This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.

We believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work.

Under Iridium’s Hybrid Work Policy, employees are expected to work at least four days per week (approximately 80%) in an Iridium office to support collaboration, relationship-building, and professional growth. ## Additional Information This job description outlines the general nature and level of work for this role and is not a comprehensive list of duties, responsibilities, or qualifications.

Employees may be assigned additional responsibilities as needed. Base Pay Grade: $88,000 - $115,000 USD Actual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting. Base salary is only one part of our compensation package for this role. You may also be eligible for company stock and annual bonus.

Employee benefits also include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid time off and paid holidays; paid parental leave; and other discounts and perks.