IT Support Technician Associate (Winter 2027)

Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe – large enterprises, sovereign governments, and the US military.

With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts. Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization.

Astranis has raised over $1.2 billion from some of the world’s best investors, including Andreessen Horowitz, Baillie Gifford, Blackrock, Fidelity, Franklin Templeton, and Snowpoint, and employs a team of 500 engineers and entrepreneurs.

Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA. ## IT Support Technician Associate (Winter 2027) As an Associate, you will have an amazing opportunity to work on hard problems - we pride ourselves on giving everyone at Astranis a chance to do meaningful work on challenging projects, no matter their seniority.

Many past interns have designed and tested hardware/software that is heading to space on our first satellite, and many of them are now full-time employees at Astranis. ## Role - Assist with support tickets and escalate as needed - Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning - Help with inventory management - Keep documentation on infrastructure, policies, and procedures up to date - Account management, troubleshooting, and password resets - Assisting with infrastructure upgrades and larger projects - Working closely with our engineering teams to provide support for the development and manufacturing of space hardware - Collaborate with team members to address IT challenges as they arise ## Requirements - Excellent customer service - Understanding of troubleshooting techniques - Exhibits critical thinking skills - Able to take notes and remember directions - Experience with Windows, MacOS, and/or Linux - Highly motivated with an interest in helping and teaching others - Able to perform duties autonomously without much supervision ## Bonus - Experience with Network troubleshooting - Experience with Microsoft 365 - Familiarity with troubleshooting/updating scripts - Comfortable with replacing hardware in laptops and desktops The base salary for this position is $1,750 per week.

Base Salary $1,750 - $1,750 USD ## U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required (To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C.

1324b(a)(3)) Our mission and products are built for everyone, regardless of gender, race, creed, or background.

We believe in a diverse and inclusive workplace, and we invite all people to join our team and bring their unique perspectives to make us stronger. ## Astranis SMS Terms of Service - Recruiting Updates: By opting in, you agree to receive SMS updates, interview coordination, and recruiting communications from Astranis Space Technologies Corp. - Opt-Out: You can cancel this service at any time by replying STOP .

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