Sr. Manager, Digital Customer Platforms

<p><span style="font-family: arial, helvetica, sans-serif;">Virgin Galactic is seeking an experienced <strong>Sr. Manager, Digital Customer Platforms</strong> to lead the development, integration, and ongoing evolution of our digital customer ecosystem. Reporting to the Chief Information Officer, this role owns the technical architecture and delivery of a secure, scalable platform that supports the full customer lifecycle - from prospect to astronaut.</span></p><p> </p><p><span style="font-family: arial, helvetica, sans-serif;">The ideal candidate brings deep experience building B2C digital solutions, managing complex system integrations (Salesforce, payments, CMS), and working with luxury or high-touch brands. This leader will collaborate with Customer Experience, Sales, and external design/development partners to ensure a seamless and premium digital journey.</span></p><p><span style="font-family: arial, helvetica, sans-serif;"><strong> </strong></span></p><p><span style="font-family: arial, helvetica, sans-serif;"><strong>Responsibilities</strong></span></p><ul style="list-style-type: disc;" type="disc"><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Direct in-house and outsourced development/support teams to ensure timely, secure, and high-quality delivery.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Own the end-to-end technical architecture, system design, and platform integrations across Salesforce, payment systems, CMS, and internal applications.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Lead the development, configuration, and customization of applications to ensure secure, scalable, cloud-native implementations.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Oversee technical solution delivery, including systems analysis, programming, configuration, and architectural alignment.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Manage application lifecycle activities: testing, deployment, maintenance, enhancements, and rapid defect resolution.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Identify system dependencies and cross-platform impacts to ensure performance, security, and compatibility.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Maintain disciplined development processes, including requirements tracking, release/change management, and risk controls.</span></li></ul><ul style="list-style-type: disc;" type="disc"><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Build platform roadmaps aligned with corporate strategy and evolving customer experience needs.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Partner across IT, Customer Service, InfoSec, and Infrastructure to ensure fast, seamless resolution of platform issues.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Manage vendor and third-party relationships, ensuring SLA and contract compliance.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Recommend improvements in technology, process, and policy to increase efficiency and platform performance.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Prepare and present reports, status updates, risks, and mitigation plans to senior leadership.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Manage the Digital Customer Experience budget and contribute to project/operational financial planning.</span></li></ul><p><span style="font-family: arial, helvetica, sans-serif;"><strong> </strong></span></p><p><span style="font-family: arial, helvetica, sans-serif;"><strong>Required Skills & Experience</strong></span></p><ul style="list-style-type: disc;" type="disc"><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Bachelor’s and/or Master’s Degree in Computer Science, Information Systems, Business, or related field.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">8+ years leading software and web application development for enterprise-grade solutions.</span></li></ul><ul style="list-style-type: disc;"><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Proven ability to lead and mentor IT teams, ensuring alignment with organizational goals through effective resource allocation, performance management, and development of technical talent while fostering collaboration and adherence to best practices in IT governance.</span></li></ul><ul style="list-style-type: disc;" type="disc"><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Strong background in secure web architecture, cloud infrastructure, and digital customer platforms.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Proven experience with SDLC, Agile, Scrum, and modern development practices.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Experience integrating Salesforce with complex digital ecosystems; luxury brand experience preferred.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">5+ years working within complex manufacturing or high-tech environments; deep CRM process understanding.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Strong leadership, communication, analytical, and cross-functional collaboration skills.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Candidates must be willing to work from our Tustin CA office Monday-Thursday with a WFH option on Fridays.</span></li></ul><p><span style="font-family: arial, helvetica, sans-serif;"><strong> </strong></span></p><p><span style="font-family: arial, helvetica, sans-serif;"><strong>Preferred Skills & Experience</strong></span></p><ul style="list-style-type: disc;" type="disc"><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Strong decision-making and problem-solving skills in complex technical environments.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Ability to clearly communicate technical concepts to both technical and non-technical stakeholders.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Experience developing technology roadmaps and managing limited resources effectively.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Demonstrated ability to improve processes, efficiency, and platform stability.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Conflict-resolution and mentorship skills; effective working across diverse teams.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Proactive, flexible, and able to operate under pressure while maintaining clarity and focus.</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Team-oriented mindset with commitment to exceptional service delivery.</span></li></ul><p style="font-family: arial, helvetica, sans-serif;"> </p><p style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">#LI-RC1</span></p><p style="font-family: arial, helvetica, sans-serif;"> </p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">The annual U.S. base salary range for this full-time position is $135,385.00–$202,400.00. The base pay actually offered will vary depending on job-related knowledge, skills, location, and experience and take into account internal equity. Other forms of pay (e.g., bonus or long term incentive) may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered. For more information regarding Virgin Galactic benefits, please visit <a title="https://vgcareers.virgingalactic.com/global/en/benefits" href="https://usg02.safelinks.protection.office365.us/?url=https%3A%2F%2Fvgcareers.virgingalactic.com%2Fglobal%2Fen%2Fbenefits&data=05%7C02%7CBrooke.Peters%40virgingalactic.com%7C4dc2282061c84221258f08df1da915da%7Ca9008a03b053484687d345880ffa31a1%7C0%7C0%7C639262284319455912%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=iptBJFQmOtp%2FaJ4IRh7FIC7ekBYRlM8PGdbNwimSHlE%3D&reserved=0">https://vgcareers.virgingalactic.com/global/en/benefits</a></span></p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif;">Who We Are</span></strong></p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Virgin Galactic is an aerospace and space travel company, pioneering human spaceflight for private individuals and researchers with its advanced air and space vehicles. We are making the dream of space travel a reality, delivering spaceflight at an unprecedented frequency, with the development of next generation space vehicles. </span></p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Export Requirements <br>To conform to U.S. Government export regulations, applicant must be a U.S. Person (either a U.S. citizen, a lawful permanent resident or a protected individual as defined 8 U.S.C. 1324b(a)(3) or be able to obtain the required authorization from either the U.S. Department of State or the U.S. Department of Commerce. The applicant must also not be included in the list of Specifically Designated Nationals and Blocked Persons maintained by the Office of Foreign Assets Control. See list <strong><u><a href="https://usg02.safelinks.protection.office365.us/?url=https%3A%2F%2Fofac.treasury.gov%2Fspecially-designated-nationals-list-data-formats-data-schemas&data=05%7C02%7CBrooke.Peters%40virgingalactic.com%7C4dc2282061c84221258f08df1da915da%7Ca9008a03b053484687d345880ffa31a1%7C0%7C0%7C639262284319473725%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=MkChRn2dN11v2do3NM6KI%2BGWSk%2BR9UxRY2KHIr2mjYU%3D&reserved=0">here</a></u></strong>.</span></p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">EEO Statement<br>Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, gender identity, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status. </span></p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Drug Free Workplace<br>Virgin Galactic is committed to a Drug Free Workplace. All applicants post offer and active teammates are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. This can include pre-employment, random, reasonable suspicion, and accident related drug and alcohol testing. </span></p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Phoenix Employment Requirements<br>For individuals seeking employment at our Phoenix Mesa Gateway Airport facility, employment is contingent upon you obtaining and maintaining a TSA authorized security badge. This includes initial and annual mandatory background checks that are governed by TSA, and conducted by the Phoenix Mesa Gateway Airport badging office.</span></p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Accommodation Requests</span></p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">If you require a reasonable accommodation to apply for a position, please contact the Virgin Galactic Talent Team at: <strong><a href="mailto:VGTalent@virgingalactic.com" target="_blank" rel="noopener">VGTalent@virgingalactic.com</a> </strong></span></p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Mandatory Notices</span></p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;"><a title="https://www.dol.gov/sites/dolgov/files/whd/legacy/files/eppac.pdf" href="https://usg02.safelinks.protection.office365.us/?url=https%3A%2F%2Fwww.dol.gov%2Fsites%2Fdolgov%2Ffiles%2FWHD%2Flegacy%2Ffiles%2Feppac.pdf&data=05%7C02%7CBrooke.Peters%40virgingalactic.com%7C4dc2282061c84221258f08df1da915da%7Ca9008a03b053484687d345880ffa31a1%7C0%7C0%7C639262284319488745%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=HCqxWGI7mep0xm5QCnBP4Ti3j6AO%2BPEov5BBuG%2BRogo%3D&reserved=0" target="_blank" rel="noopener">Employee Polygraph Protection Act Rights</a></span></p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;"><a title="https://www.anl.gov/sites/www/files/2024-01/e-verify_participation_poster_eng_es.pdf" href="https://usg02.safelinks.protection.office365.us/?url=https%3A%2F%2Fwww.anl.gov%2Fsites%2Fwww%2Ffiles%2F2024-01%2FE-Verify_Participation_Poster_Eng_Es.pdf&data=05%7C02%7CBrooke.Peters%40virgingalactic.com%7C4dc2282061c84221258f08df1da915da%7Ca9008a03b053484687d345880ffa31a1%7C0%7C0%7C639262284319503620%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=jW3QbGFEScWXN2TMMdZTbjX4U3evaz73iFjc9pMHmcw%3D&reserved=0" target="_blank" rel="noopener">E-Verify_Participation_Poster_Eng_Es</a></span></p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;"><a title="https://www.dol.gov/sites/dolgov/files/whd/legacy/files/fmlaen.pdf" href="https://usg02.safelinks.protection.office365.us/?url=https%3A%2F%2Fwww.dol.gov%2Fsites%2Fdolgov%2Ffiles%2FWHD%2Flegacy%2Ffiles%2Ffmlaen.pdf&data=05%7C02%7CBrooke.Peters%40virgingalactic.com%7C4dc2282061c84221258f08df1da915da%7Ca9008a03b053484687d345880ffa31a1%7C0%7C0%7C639262284319519251%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=TjrhpL2ojtbeTc4Y4RzqEVW6gO3mNP7JHD%2FsFEo5A6I%3D&reserved=0" target="_blank" rel="noopener">Your Employee Rights Under the Family and Medical Leave Act</a> </span></p><p style="margin: 0in; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;"><a title="https://www.eeoc.gov/sites/default/files/2023-06/22-088_eeoc_knowyourrights6.12screenrdr.pdf" href="https://usg02.safelinks.protection.office365.us/?url=https%3A%2F%2Fwww.eeoc.gov%2Fsites%2Fdefault%2Ffiles%2F2023-06%2F22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf&data=05%7C02%7CBrooke.Peters%40virgingalactic.com%7C4dc2282061c84221258f08df1da915da%7Ca9008a03b053484687d345880ffa31a1%7C0%7C0%7C639262284319534212%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=UR3KpKsulhA0sSg3yLD0dXreEHuUuLAqBtuaLFWwl10%3D&reserved=0" target="_blank" rel="noopener">Know Your Rights: Workplace Discrimination is Illegal</a> </span></p>