Technical Customer Support Representative, EMEA

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters - where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

Please review the job details below.

Vantor is seeking a Technical Customer Support Representative to support customers across the EMEA region from our London office. This customer-facing role combines order and technical support with geospatial imagery operations. You’ll help customers define their imagery requirements, support image selection and tasking, and use your knowledge of satellite imagery and geospatial tools to help resolve questions and assess basic product quality.

This is a good opportunity for someone with a GIS, geography, remote sensing, or Earth observation background who enjoys working directly with customers and coordinating solutions across teams.

Responsibilities

• Answer inbound email and phone communications.
• Assist customers in defining order requirements, including image selection. Apply GIS or geospatial knowledge when discussing customer imagery needs.
• Process orders and prepare quotations and feasibility assessments.
• Submit tickets and queries to support internal and customer issues.
• Provide technical support for Vantor’s SaaS programs.
• Use knowledge of company policies and departments to find answers to technical questions.
• Use knowledge of satellite imagery, along with relevant GIS or geospatial knowledge, to perform basic quality control evaluations and provide recommendations.
• Manage tasking and archive projects effectively to support operational delivery.
• Act as a point of client contact to coordinate resolution of service incidents and escalation of technical issues.
• Collaborate with Sales and Support teams to demonstrate the value of the support offering to clients and identify opportunities to expand support business.
• Attend training and development courses.
• Provide training to peers and customers as needed.
• Communicate effectively with all levels of the company and with customers.
• Provide on-call support for high-value projects, which may require weekend work and includes an additional supplement.

****

Minimum Qualifications

• Must be able to attend the London Office in Chiswick on a Hybrid Basis (Tuesday-Thursday)
• A relevant degree or equivalent experience
• 2 Years Experience in customer service roles, preferably in a professional or B2B setting
• Strong attention to detail
• Able to work in a windows operating environment (Microsoft Office, Outlook, Teams etc)
• Proficient oral and written communication skills
• Proficient Listening and Comprehension Skills
• Effective diagnostic, troubleshooting, problem solving and analytical capabilities
• Adaptability
• Time Management
• Ability to travel internationally (less than 10%)

Preferred Qualifications

• Experience with GIS or geospatial tools such as QGIS, ArcGIS Pro, or ArcMap.
• Experience and/or background in Geography or Geospatial Intelligence
• Familiarity with satellite imagery, Earth observation, remote sensing, or geospatial data.
• Experience reviewing imagery or maps, working with customer location requirements, or supporting geospatial products.
• Experience with customer relationship management (CRM) systems.