Application Support Specialist (Enterprise Applications)

Astrolab is The Lunar Operations Company. We design and build the systems and hardware the lunar economy will come to depend on - rovers, power, and data networks for sustained operations on the Moon. We are focused on the problems that must be solved before the next chapter of human exploration can scale. The Moon does not forgive untested assumptions. The people who work here know that, and they wouldn't have it any other way. Astrolab is looking for an Application Support Engineer to provide administration, support, and optimization of enterprise applications used across the organization. This role provides technical support for our Manufacturing Execution System (MES), Enterprise Resource Planning (ERP) & other enterprise platforms while ensuring system reliability, licensing availability, and compliance with aerospace regulatory requirements.

Enterprise Application Support

• Provide day-to-day admin support for enterprise applications including Manufacturo, NetSuite & backup to Teamcenter / NX support.
• Troubleshoot application issues, performance problems, and integration challenges affecting the teams.
• Coordinate with users to resolve software defects, configuration issues, and workflow problems.
• Scope and gather requirements for new project requests which include customizations, automations and new integrations.
• Maintain application uptime and performance to support business processes.

License & User Management

• Administer and maintain licenses.
• Monitor license utilization and availability to ensure all teams have uninterrupted access.
• Work with vendors to manage renewals.

Application Lifecycle & Maintenance

• Plan and coordinate system upgrades with the key Business Owners.
• Maintain documentation for system configurations, troubleshooting procedures, and operational processes.
• Support integrations between enterprise platforms.

IT Service Management (ITSM)

• Manage support requests and incidents through the organization’s ITSM platform .
• Follow established incident, change, and problem management processes .
• Maintain service-level agreements (SLAs) and ensure timely resolution of support tickets.
• Contribute to knowledge base documentation and operational playbooks.

Compliance & Security

• Ensure enterprise applications and data handling align with Export Administration Regulations (EAR) and International Traffic in Arms Regulations (ITAR) requirements.
• Support secure handling of controlled technical data and ensure proper system access controls.
• Assist with compliance audits and documentation as needed.

Basic Qualifications

• 3+ years of professional experience supporting enterprise applications, business systems, or similar technology solutions.
• Experience supporting or administering Manufacturo and/or NetSuite .
• Experience with ITSM practices, including incident, change, and problem management.
• Experience with scripting using one or more of the following: C#
• Python
• JavaScript

Preferred Qualifications

• Experience with business analytics platforms (i.e. Power BI) and basic knowledge of SQL.
• Experience with software application lifecycle management and operational support practices.
• Experience in applicable EAR and ITAR requirements related to the handling and access of controlled technical information.
• Experience in the aerospace industry.
• Experience supporting engineering computing environments, CAD infrastructure, PLM systems, or similar technical applications.

Benefits and Perks

• Join a team of best-in-class engineers building the foundation of planetary surface exploration
• Equity ownership in the company
• Comprehensive health benefits, including medical, dental, vision, and mental health support
• 401(k) plan with company match
• Flexible PTO and parental leave
• Home office set up reimbursement
• Weekly lunch stipend, plus complimentary snacks and beverages on-site
• Once a month social hour on-site with food and drinks